Ep 49: How to Elevate Your Client Experience with Systems, Workflows, & Tech

Financial Advisors Want to Know: How to Elevate Your Client Experience with Systems, Workflows, & Tech Ep. 49 - Kate Guillen

Welcome to the Financial Advisors Want to Know Podcast, I’m Catherine Tindall a CPA with Dominion where our focus is helping financial advisors navigate income tax planning and compliance for their firms.

Kate, founder of Simplicity Ops, is an operations expert with over a decade in investment management. She’s passionate about streamlining technology and systems to elevate client service, drive growth, and boost profitability. Her journey began as a Client Service Associate, later becoming an Operations Manager at an RIA, where she discovered the potential of AdvisorTech and transformed their CRM into a central operational hub.

Today, Simplicity Ops has helped over 50 firms build scalable operational systems, empowering advisors to leverage tech for client management and peace of mind. Based in San Diego, Kate enjoys travel, audiobooks, cooking, and spending time with her husband, two daughters, and a lively mix of pets!

Podcast takeaways:
Maximize Your CRM: Your CRM is more than a contact database. Integrate tools that enhance scheduling, workflows, and client communication to fully leverage its potential.

Data Integrity First: A clean, organized CRM is essential. Establish standard operating procedures (SOPs) to maintain data accuracy and consistency across your team.

Streamline with Integrations: Tools like G-Reminders, Bento Engine, and FinMate seamlessly integrate with your CRM to automate scheduling, reminders, and note-taking, boosting efficiency.

Maintain and Audit: Systems evolve with your business. Regularly audit and update your workflows, ensuring they align with current processes and team needs.

Don’t Overhire — Optimize: Follow the IDEOS model: Integrate, Delegate, Automate, Outsource, then Staff. Focus on systems first to avoid unnecessary labor costs.

Connect with Kate: 
https://www.linkedin.com/in/kate-guillen-118801126
https://www.simplicityoperations.com/
https://www.greminders.com/
https://www.skool.com/ria-os

Connect with Catherine:
 https://www.linkedin.com/in/ctindallcpa/

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admin@dominiones.com

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